Move your existing phone number
Keep the number your customers already know.
You can move (port) the number your customers already know. A move usually takes from a few days to a couple of weeks, depending on your current carrier, and your current line keeps working until it finishes.
- Start Voice setup and choose to move your number.
- Enter the account details exactly as your current carrier has them, including the account number from your bill.
- Upload a recent bill or statement from your current carrier.
- Confirm and start the move. The authorized person on the account may get an email asking them to sign the request.
You can follow the status in the app. If your carrier rejects the request or needs something from you, we tell you what to fix.
Don't cancel your old phone service until we tell you the move is complete.